These terms explain the rules for using Clients Authority and what you can expect from us. Please read them carefully. They form a binding agreement between you and Clients Authority.
01
Agreement To These Terms
These Terms of Service (the “Terms”) govern your access to and use of the website at go.clientsauthority.com and any related pages, tools, and services (together, the “Services”) operated by Clients Authority, Clients Authority (“Clients Authority,” “we,” “us,” or “our”).
By accessing the site, submitting a diagnostic, or engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
02
What We Provide
Clients Authority builds and maintains conversion infrastructure for local businesses. Depending on the scope agreed with you, this may include an AI receptionist, CRM, follow-up automation, calendar and online booking, review and reactivation workflows, reporting, and related website and communication systems, connected on one platform.
The specific deliverables, timelines, and fees for any engagement are defined in a separate written proposal, order form, or statement of work. Where those documents conflict with these Terms, the signed engagement documents control for that engagement.
03
Fees, Billing, And Usage
Pricing is presented on our site in two paths: a phone-coverage plan and a full conversion-system build with an implementation fee and a recurring monthly fee. Amounts shown are starting points; final pricing is confirmed in writing before work begins.
- Recurring fees are billed on the cycle stated in your order form and continue until cancelled under Section 4.
- Usage-based charges (including AI minutes, SMS, and call volume) are billed as incurred, separately from platform fees.
- Implementation and one-time build fees are due as scheduled in your order form and are non-refundable once work has commenced, except as required by law.
All amounts are in U.S. dollars unless stated otherwise. Late or failed payments may result in suspension of the Services.
04
Term And Cancellation
Unless your order form states otherwise, monthly Services run on a month-to-month basis with no long-term contract. Either party may cancel with the notice period stated in your order form.
On cancellation, recurring billing stops at the end of the current paid period. Fees already paid are not refunded for partial periods. You are responsible for exporting any data you wish to retain before the end of your final billing period.
05
Your Responsibilities
You agree to use the Services lawfully and to provide accurate information. When the Services send messages on your behalf, you are responsible for ensuring you have the necessary consent to contact your customers by phone, text, and email, and for complying with all applicable communications laws, including those governing marketing and automated messaging.
- You will not use the Services to send unlawful, deceptive, harassing, or unsolicited communications.
- You will maintain the security of your account credentials.
- You will not resell, reverse engineer, or attempt to disrupt the Services.
06
Illustrations, Demos, And No Guarantee
Interactive demonstrations, calculators, timelines, and figures on our site are illustrative and are labelled as such. They are provided to show how the system behaves and do not predict or guarantee any specific result.
We do not guarantee any level of revenue, leads, bookings, or business outcomes. Actual results depend on factors outside our control, including your lead volume and quality, pricing, availability, staff performance, market conditions, and customer demand.
07
Third-Party Platforms And Recordings
The Services rely on third-party technology and communication providers. Their availability and performance are outside our sole control, and their own terms may apply to certain features.
Any call recordings referenced on our site were captured on a live build and are used with permission. You are responsible for complying with call-recording and consent laws applicable to your own business and jurisdiction.
08
Intellectual Property
The site, its design system, text, graphics, and software are owned by Clients Authority or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Services for your business during your engagement.
Systems, workflows, and configurations we build for you may be operated for your benefit during the engagement; ownership and post-termination rights are governed by your order form.
09
Disclaimers
The Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
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Limitation Of Liability
To the fullest extent permitted by law, Clients Authority and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the Services.
Our total aggregate liability for any claim relating to the Services will not exceed the amounts you paid to us for the Services in the three months preceding the event giving rise to the claim.
11
Indemnification
You agree to indemnify and hold harmless Clients Authority from claims, damages, and expenses arising out of your use of the Services, your content, or your violation of these Terms or applicable law, including any claim relating to messages sent to your customers.
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Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute will be resolved in the courts located in Palm Beach County, Florida, and you consent to their jurisdiction.
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Changes To These Terms
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Material changes will take effect when posted, and your continued use of the Services after that constitutes acceptance.
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Contact
Questions about these Terms can be sent to [email protected], Clients Authority, 7901 4th st N, St. Petersburg, FL 33702.